Managing Confrontations

Klappentext In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: - Determine which confrontations are worth an investment of your time and energy- Understand and manage the strong emotions that can arise during confrontations- Design solutions that meet all stakeholders' needs- Coach your direct reports to resolve confrontations productively

Dettagli sul prodotto

• Autori: Harvard Business School Press
• Con la collaborazione di: Harvard Business School Publishing (Editore)
• Editore: Harvard Business Review Press
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 07.11.2008
• EAN: 9781422125083
• ISBN: 978-1-4221-2508-3
• Dimensioni: 128 mm x 178 mm x 6 mm
• Serie: Pocket Mentor; Harvard Pocket Mentor; Harvard Pocket Mentor; Pocket Mentor
• Categoria: Scienze sociali, diritto, economia > Economia