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Informationen zum Autor BETSY SANDERS worked with Nordstrom, Inc. for 19 years. During that time, she served as VP and general manager. In that capacity, she was responsible for the inception and development of the Southern California region--the company's largest and most profitable division, generating $1 billion in annual revenues.At present, Sanders is a consultant specializing in developing and implementing comprehensive business and marketing strategies, customer service objectives, quality performance standards, and leadership potential. She replaced First Lady Hillary Rodham Clinton on the WalMart Board of Directors and also serves on the boards of Carl Karcher Enterprises, H.F. Ahmanson Company, and Vons Companies, Inc., among others. She is founder and director of The National Bank of Southern California, director and second vice-chairman of the Los Angeles Chamber of Commerce, and director and chairman of the United Way of Orange County. Klappentext Create great service that gets customers talking! Inhaltsverzeichnis A Message to the ParticipantCustomer Service SurveyParticipantMaterials for Activities Commitment: To Make Service Everything Your Company Is andDoes Commitment: To Be of Service in All That You Do Commitment: To Act on the Belief That You Are in Business to ServeCustomers Commitment: To Serve Those Who Serve the Customer Commitment: To Design Every Part of Your Business With Service Asthe Desired Outcome Commitment: To Be in Business to Serve Society Commitment: To Create and Sustain the Vision
