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Leaders must create a culture of continuous improvement (CI) in their organizations to survive and thrive. This book was inspired by W. Edwards Deming's insight, "It is not enough to do your best; you must know what to do, and then do your best." Through the journey of Sherry, a general manager navigating her team through a server-downtime crisis, readers are shown what to do in fostering a growth and improvement mindset among their teams. It stands as an interactive guide, and an essential toolbox promising to empower leaders to unlock their team's full potential and nurture a CI culture.
Combining motivational insights, leadership acumen and team dynamics, this book distinguishes itself with interactive questions at the end of each chapter. These are designed to prompt self-discovery and provide actionable strategies for immediate implementation and impact, drawn from the author's two decades of leading CI.
Enhanced by original Cox-Box cartoons, this narrative is not only engaging but packed with invaluable lessons.
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Gary Cox has dedicated over twenty years to deploying CI across diverse industries, leading to substantial cost reductions, improved organizational objectives, highly engaged staff, and enhanced leadership development. As a Lean Six Sigma Master Black Belt, he led the CI program at Canada Post, serving as the National Director of Process Engineering. In 2015, Gary joined Barrington Consulting, launching a new line of business in Operational Performance Services serving diverse industries in private and public sectors supporting development of their CI culture.Recognized as a CI expert, Gary has delivered impactful presentations at global conferences and developed custom CI courses for international and domestic clients. Gary has a vibrant following on LinkedIn and contributes his expertise through collaborations with other CI practitioners.Gary's creative endeavours include his original Cox-Box cartoons, illustrating a comic book on Lean Six Sigma Change Management, and authoring the book LEAP for Faith, a program on spiritual growth endorsed by the Anglican Church. He also produced and co-hosted the LEAP for Faith TV program and has written, produced, and directed multiple dinner theatres. These varied experiences showcase his unique perspective on creative storytelling, along with professional and personal development.
