Encouraging the Heart - Igniting Purpose and Providing Meaningful Recognition

"Developing genuine gratitude involves carefully observing what employees are doing, walking in their shoes, developing greater empathy, and sincerely trying to understand the challenges they face. It is about seeing good things happening and then expressing heartfelt appreciation for the right behaviors"-- Provided by publisher.

Sommario

Introduction 1
Part One
1 The Heart of Leadership 13
2 The Seven Essentials of Encouraging 27
3 The Leadership Encouragement Index 45
Part Two
4 The First Essential: Set Clear Standards Aligned with Purpose 57
5 The Second Essential: Expect the Best 75
6 The Third Essential: Pay Attention 91
7 The Fourth Essential: Personalize Recognition 107
8 The Fifth Essential: Tell the Story 125
9 The Sixth Essential: Celebrate Together 143
10 The Seventh Essential: Set the Example 161
Part Three
11 Leadership Is an Affair of the Heart 181
12 101 Ways to Encourage the Heart 189
Notes 207
Acknowledgments 229
About the Authors 231
Index 235

Dettagli sul prodotto

• Autori: James M Kouzes, James M. Kouzes, James M. (Emeritus Kouzes, Barry Z Posner, Barry Z. Posner, Posner Barry Z.
• Editore: Wiley, John and Sons Ltd
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 07.05.2025
• EAN: 9781394303908
• ISBN: 978-1-394-30390-8
• Pagine: 272
• Serie: J-B Leadership Challenge: Kouzes/Posner
• Categorie: Scienze sociali, diritto, economia > Economia > Management; BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Motivational, BUSINESS & ECONOMICS / Conflict Resolution & Mediation, Business & management, Management: leadership and motivation, Organizational theory and behaviour, Arbitration, mediation and alternative dispute resolution