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What happens from the moment the thought of a purchase occurs, to ownership, is a journey that is impacted by media, advice, packaging and now even experiencing the product or service. Many of the impact messages are way off the target - brand managers, agencies, retailers would give their eye teeth to know when to supply what message, in what orde
Sommario
Introduction; Part I: The Shopper Analysed; Chapter 1: Inside the Mind of the Shopper; Chapter 2: The Communication Canvas; Chapter 3: The Customer – Who Are They?; Chapter 4: Communicating with the Shopper/Customer; Chapter 5: Getting the Message Across; Chapter 6: The Barriers to Purchase; Part II: Communicating with the Shopper in the Future; Chapter 7: The Shopping Mission; Chapter 8: Out of Store; Chapter 9: On the Way to the Store; Chapter 10: In the Store, On the Website; Chapter 11: In the Store – Managing and Selecting Promotion Techniques; Chapter 12: After Purchase; Chapter 13: Dare to Be Different; Part III: What the Brand Manager, Retailer and Supplier Should Now Do; Chapter 14: How To Do It: Successful Approaches Dissected; Chapter 15: The Shopper Marketing Organisation; Chapter 16: Measuring Effectiveness; Chapter 17: Researching the Consumer/Customer ‘in Their Community'; Chapter 18: Researching the Shoppers' In-Store Behaviour; Chapter 19: Research from the Retail Side; Chapter 20: Strategic Scenarios; Chapter 21: The Future Prognosis of Shopping; Chapter 22: Implementing the Changes Pragmatically
Info autore
Roddy Mullin is both a Chartered Engineer and a Chartered Marketer. Since 1987 he has been in consultancy helping some 300 companies in the UK particularly with marketing. He is a Fellow of the IMechE, CIBSE, CIM and RSA. He is the ex-Senior Warden of the Worshipful Company of Marketors. His Sales Promotion book (updated in September 2014 as Promotional Marketing) is the core text of the Institute of Promotional Marketing Diploma for which he is also an examiner. Colin Harper BSc (Psychology) MA (Marketing) is a member of the Chartered Institute of Marketing, the ex-Director of Insight for the Institute of Promotional Marketing and Director of Insight for The Retail Bulletin. He is also CEO of RetailVitalStatistics.com.
Riassunto
What happens from the moment the thought of a purchase occurs, to ownership, is a journey that is impacted by media, advice, packaging and now even experiencing the product or service. Many of the impact messages are way off the target - brand managers, agencies, retailers would give their eye teeth to know when to supply what message, in what orde
