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Informationen zum Autor Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC. Klappentext All you need to understand the dynamics of conflict -- and the joy of resolution The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home Gary Harper The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC. Vorwort Academic mailing Review mailing to niche publications Author is a presenter at various conferences including the Northwest Dispute Resolution Conference in Seattle. Zusammenfassung All you need to understand the dynamics of conflict -- and the joy of resolution Inhaltsverzeichnis Acknowledgments Introduction CHAPTER 1: VICTIMS, VILLAINS, AND HEROES Fairy tales of conflict Roles we play Beyond the drama triangle CHAPTER 2: LESSONS FROM THE SANDBOX Grow up, already My PhD advisor can beat up your PhD advisor Themes from the playground It's hard to see the picture when you're in the frame Conflict as its own reward The roots of defensiveness CHAPTER 3: JUST LIKE THE MOVIES Elements of conflict stories What drives us? Our conflict dramas When did the knife go in? The journey from confrontation to collaboration CHAPTER 4: WELCOME TO TURM-OIL INC . Co-workers in conflict Black Friday CHAPTER 5: THE ASSUMPTION ICEBERG Book 'em, Dinah Motive and impact Book 'em, Dinah (revisited) CHAPTER 6: THE WOBBLY STOOL OF CONFLICT The three legs of conflict Big Bob goes bananas Diagnosing resistance Identifying the problem Respecting process needs Stabilizing the emotion Big Bob goes bananas (revisited) CHAPTER 7: THE PERILS OF ANGER MOUNTAIN Responses to anger Significance of the anger arousal cycle Strategies to defuse others' anger The time and place for apologies CHAPTER 8: BEWARE THE CONFLICT GREMLINS Strategies to manage our own anger Get to know your gremlins What to do about our gremlins Listen to your inner coach CHAPTER 9: THE POWER OF LISTENING The North Wind and the Sun Why listen? Silence is golden Proving you understand How to get the full story A metaphor is worth a thousand words The importance of being genuine CHAPTER 10: SPINNING THE STRAW OF DEFENSIVENESS The chain reaction of defensiveness Defining defensiveness Spinn...
