Perfect Phrases for Customer Service

Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives! careers! and interests of readers worldwide Klappentext Most employees can benefit from learning to use specific verbal techniques to handle customers Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario! angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply! plus 101 dialogues and scripts that can be learned and adapted for immediate use. Zusammenfassung Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.

Dettagli sul prodotto

• Autori: Robert Bacal
• Editore: McGraw Hill Trade
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 09.02.2005
• EAN: 9780071444538
• ISBN: 978-0-07-144453-8
• Dimensioni: 125 mm x 205 mm x 18 mm
• Categoria: Scienze sociali, diritto, economia > Economia