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Informationen zum Autor In July 2009! Dave Carroll shared with the world the first of his United Breaks Guitars (UBG) trilogy. Since then millions of people around the globe have resounded Dave's poor Customer Experience and thousands of have communicated with him about their own Good! Bad! and yes! even Ugly (GBU) customer experiences. Today he travels the world with his music and his inspiring lectures. www.davecarrollmusic.com Klappentext In July 2009, Dave Carroll shared with the world the first of his United Breaks Guitars (UBG) trilogy. Since then millions of people around the globe have resounded Dave's poor Customer Experience and thousands of have communicated with him about their own Good, Bad, and yes, even Ugly (GBU) customer experiences. Today he travels the world with his music and his inspiring lectures. www.davecarrollmusic.com Zusammenfassung The author songwriter wasn't the first person abused by an airline's customer service. But he was the first to show how one person! armed with creativity! some friends! $150 and the Internet! could turn an entire industry upside down. This title presents his story.
