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Informationen zum Autor Tom Diamond, Mark Sanders Zusammenfassung Offers librarians and administrators several ideas and methods to assess and evaluate reference service in various academic libraries. This book discusses case studies from various colleges and universities on issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Inhaltsverzeichnis Introduction (Tom Diamond and Mark Sanders) Evaluating the Drop-In Center: A Service for Undergraduates (Becky Imamoto) Forward Progress One Step at a Time: Workshops, Assessment, and the Reference Connection (Catherine L. Cranston and Allison V. Level) Floating and Idea: Peer Observations Across the Mississippi (Mary Heinzman and David Weaver) Merged Reference Desks in a Merged Library Environment: The Impact of Merging Government Publications (Susan L. Kendall and Lorene R. Sisson) Student Assistant Training in a Small Academic Library (Ruth Sara Connell and Patricia J. Mileham) Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation (Joanne B. Smyth and James C. MacKenzie) Evaluating a Chat Reference Service at the University of South Alabama’s Baugh Biomedical Library (Clista C. Clanton, Geneva B. Staggs, and Thomas L. Williams) The University of Texas at Arlington’s Virtual Reference Service: An Evaluation by the Reference Staff (Katherine D. Casebier) Changes in Library Technology and Reference Desk Statistics: Is There a Relationship? (Beth Thomsett-Scott and Patricia E. Reese) Staffing Needs of the Reference Desk at the University of Tennessee at Chattanooga: A Statistical Approach (Sarla R. Murgai) Index Reference Notes Included
