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Understand the scope of the travel retail industry and learn from exclusive interviews and insights from the best known names in the field with this engaging guide.
Sommario
Chapter - 00: Introduction; Chapter - 01: Growing out of the pandemic; Chapter - 02: Let's talk luxury; Chapter - 03: Why travel and tourism retail has become so big; Chapter - 04: Combat your competitors with ESG differentiators; Chapter - 05: Encouraging tourists to spend money; Chapter - 06: Excellence in customer service; Chapter - 07: Experiences are the new product; Chapter - 08: Digital and online technologies; Chapter - 09: Location, location, location; Chapter - 10: Partner with local and state governments; Chapter - 11: The leadership of change; Chapter - 12: Preparing for emergencies; Chapter - 13: International expansion; Chapter - 14: Conclusion; Chapter - 15: Acknowledgements;
Info autore
Sacha Zackariya is co-founder and CEO of ChangeGroup International Plc, a global provider of tourist foreign exchange and tax free shopping services to 5 million customers per year, which operates in over 130 ultra prime shopping streets and airports worldwide. He is a retail and fintech leader, recipient of the Queens Award for International Trade and also founder of the Tree Foundation educational charity which he created in 1996 to improve the economic prospects of young people in the developing world in balance with their environment. In 2021, Zackariya was made Chairman of YPO Greater London part of an organisation representing 30,000 CEOs with a combined total of $9 trillion in annual revenues.
Riassunto
Understand the scope of the travel retail industry and learn from exclusive interviews and insights from the best known names in the field with this engaging guide.
