Service, Satisfaction and Climate - Perspectives on Management in English Language Teaching

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Dettagli sul prodotto

• Autori: John Walker
• Editore: Koninklijke Brill NV
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 06.10.2010
• EAN: 9781849509961
• ISBN: 978-1-84950-996-1
• Pagine: 282
• Dimensioni: 156 mm x 234 mm x 15 mm
• Peso: 400 g
• Serie: Innovation and Leadership in E; Brill
• Categorie: Scienze sociali, diritto, economia > Economia > Management; Scienze umane, arte, musica > Pedagogia > Pedagogia scolastica, didattica, metodica