Fr. 42.90

Innovative Priority Mechanisms in Service Operations - Theory and Applications

Inglese · Tascabile

Spedizione di solito entro 1 a 2 settimane (il titolo viene stampato sull'ordine)

Descrizione

Ulteriori informazioni

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.
This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.
This is an open access book.

Info autore










Shiliang Cui is a Provost's Distinguished Associate Professor of operations and analytics at the McDonough School of Business, Georgetown University, USA. His research focuses on studying customer behavior under service settings, product development, and supply chain strategies for companies.
 
Zhongbin Wang is an Associate Professor at the College of Management and Economics, Tianjin University, China. His research interests include stochastic modeling, consumer-driven service operations, and queueing theory, with applications to service systems.
 
Luyi Yang is an Assistant Professor of operations and information technology management at the University of California, Berkeley's Haas School of Business, USA. His research interests include service operations, digital marketplaces, and sustainability. Prior to joining Berkeley Haas, he was an assistant professor of operations management and business analytics at Johns Hopkins University's Carey Business School, USA.

 


Dettagli sul prodotto

Autori Shiliang Cui, Zhongbin Wang, Luyi Yang
Editore Springer, Berlin
 
Lingue Inglese
Formato Tascabile
Pubblicazione 28.07.2023
 
EAN 9783031308406
ISBN 978-3-0-3130840-6
Pagine 139
Dimensioni 155 mm x 8 mm x 235 mm
Illustrazioni IX, 139 p. 21 illus., 5 illus. in color.
Serie SpringerBriefs in Service Science
Categoria Scienze sociali, diritto, economia > Economia > Singoli rami economici, branche

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