Delivering Satisfaction and Service Quality - A Customer-Based Approach for Libraries

Klappentext A step-by-step process for identifying needs, improving service quality, evaluating customer satisfaction, and implementing a service plan that keeps patrons in the library. Zusammenfassung In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers"! the authors outline a step-by-step process to identify needs! improve service quality! evaluate customer satisfaction and implement a service plan that keeps patrons in the library.

Dettagli sul prodotto

• Autori: Peter Hernon, Peter/ Whitman Hernon, John R. Whitman
• Editore: American library assn
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 01.11.2000
• EAN: 9780838907894
• ISBN: 978-0-8389-0789-4
• Pagine: 181
• Dimensioni: 216 mm x 273 mm x 19 mm
• Categoria: Scienze sociali, diritto, economia > Media, comunicazione > Commercio librario, biblioteconomia