Fr. 55.50

Modern Industrial Services - A Cookbook for Design, Delivery, and Management

Inglese · Tascabile

Spedizione di solito entro 1 a 2 settimane (il titolo viene stampato sull'ordine)

Descrizione

Ulteriori informazioni

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Sommario

1. Understanding the Barriers That Slow Firms Shifting from Products to Services.- 2. Overcoming the Barriers to Service Excellence.- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.

Info autore










Shaun West is Professor of Product-Service System Innovation at the Lucerne University of Applied Sciences and Arts (Switzerland). A Ph.D. from Imperial College in London, Prof. West worked for over 25 years in several industrial service businesses such as AEA Technology, National Power, GE Energy Services, and Sulzer. His research focuses on supporting industrial firms to develop and deliver new services and service-friendly business models. He is a member of the of the Swiss Alliance of Data-Intensives Services, and is on the advisory board for the ASAP Service Management Forum, an Italian industry-academic initiative that aims to promote service management's culture and excellence through research projects, practice, education, and technological transfer. 


Paolo Gaiardelli is an Associate Professor at the Department of Management, Information and Production Engineering of the University of Bergamo (Italy). His teaching and research mainly focus on Production and ServiceManagement, with a specific interest in Lean Management. He is the European Chair of IFIP Working Group 5.7 (Advances in Production Management Systems) and coordinator of its Special Interest Group in Service Systems Design, Engineering, and Management. He is also a member of ASAP Service Management Forum.

Nicola Saccani is an Associate Professor at the Department of Industrial and Mechanical Engineering, University of Brescia (Italy). He is part of the RISE laboratory (Research and Innovation for Smart Enterprise) and is a member and past coordinator of the ASAP Service Management Forum. His research concerns service and supply chain management, particularly the impact of digital transformation, servitization, and a circular economy on business models, supply chain configuration, and operations management. He is the author of several scientific publications in these fields, and has taken part in several company transfer projects on these topics.



Dettagli sul prodotto

Autori Paolo Gaiardelli, Nicola Saccani, shaun West
Editore Springer, Berlin
 
Lingue Inglese
Formato Tascabile
Pubblicazione 05.09.2022
 
EAN 9783030805135
ISBN 978-3-0-3080513-5
Pagine 202
Dimensioni 156 mm x 13 mm x 237 mm
Illustrazioni XIX, 202 p. 108 illus., 107 illus. in color.
Serie Springer Texts in Business and Economics
Categoria Scienze sociali, diritto, economia > Economia > Singoli rami economici, branche

Recensioni dei clienti

Per questo articolo non c'è ancora nessuna recensione. Scrivi la prima recensione e aiuta gli altri utenti a scegliere.

Scrivi una recensione

Top o flop? Scrivi la tua recensione.

Per i messaggi a CeDe.ch si prega di utilizzare il modulo di contatto.

I campi contrassegnati da * sono obbligatori.

Inviando questo modulo si accetta la nostra dichiarazione protezione dati.