Improving Productivity and Service in Depot Businesses - How Haulage, 3pl, Service Companies Can Increase Quality Customer

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure.

Sommario

Preface. Acknowledgements. About the Author. 1 People Management. 2 Fleet Management. 3 Route Scheduling. 4 Minimising Non-Productive Hours. 5 Driver Debrief. 6 Customer Service. 7 Managing Complaints. 8 KPIs, the Balance Scorecard, and Basic Financial Models. 9 The Management Operating Rhythm (Drumbeat). 10 Operational Health and Safety. 11 Continuous Improvement. 12 The Depot Manager Cadre. Glossary. Index.

Info autore

Following graduation in 1986 from Cranfield with a Master of Science in Logistics, Colin Woodland has developed his career in FMCG logistics from middle to senior management. Since 2000 he has held four Board positions in Secure Logistics businesses within the UK and Sweden. As Operations Director with Cash UK (4.5 years) he was responsible for 6,500 employees and 2,200 Fleet of specialist vehicles across 50 locations driving efficiency improvements of £30m. Since 2009 Colin has held International roles regarding Security & Operations across 69 businesses spanning five continents.
Colin's previous positions include:
-- Managing DirectorManaging Director, SECURE LOGISTICS SOLUTIONS LTD
-- Chief Operating OfficerChief Operating Officer, phs Group
-- Group Operations & Integration DirectorGroup Operations & Integration Director, VPS, The Vacant Property Specialists

Riassunto

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure.

Dettagli sul prodotto

• Autori: Colin Woodland
• Editore: Taylor & Francis Ltd.
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 23.12.2022
• EAN: 9781032347813
• ISBN: 978-1-0-3234781-3
• Pagine: 202
• Categorie: Scienze sociali, diritto, economia > Economia > Singoli rami economici, branche; Business & Economics / General, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Production & Operations Management, BUSINESS & ECONOMICS / Industries / Service, BUSINESS & ECONOMICS / Quality Control, BUSINESS & ECONOMICS / Purchasing & Buying, BUSINESS & ECONOMICS / Commerce, BUSINESS & ECONOMICS / Distribution, Transport industries, Production & quality control management, Road transport & haulage trades, Road Transport Industries, Production and quality control management, Road transport and haulage trades