Ulteriori informazioni
Learning to respond with respect and understanding to others is the primary objective of this book.
Sommario
Preface
Acknowledgements
Introduction
What's the good of it? (It's not about the cheese)
How the book is organized
Part One:The Essential Components of Effective Human Interactions
Chapter 1: Listening: "tuning in"
Key conditions in active listening
Developing active listening skills
Chapter 2: Responding
The overarching condition of respect
Selecting appropriate responses
Paraphrasing
End notes
One final word
Chapter 3: The art of the question
Questions that should be avoided
More productive questions
Turning questions into statements of inquiry
The well-orchestrated discussion
Conclusion
Chapter 4: Once more with feeling
Conclusion
Chapter 5: Caveats: When the divide is too great
Part TwoChapter 6: Introduction to the skill development materials
Chapter 7: Introduction to facilitative interactions: Task 1
Studying the conversations
Thinking about conversations #1
Thinking about conversation #2
Thinking about conversation #3
Thinking about conversation #4
Reflecting on interpersonal facilitative responding
Conclusion
Figure 1: Analyzing Responses in Human Discourse
Chapter 8: Practice in choosing appropriate responses
Practice task
Self-evaluation of your responses
Conclusion
Chapter 9: Practice in attending and responding with respect (encore)
Task
Self-evaluation of your responses
Conclusion
Chapter 10: Creating your own scenario
Self-evaluation of your conversation
Conclusion
Chapter 11: One-on one practice in attending and responding with respect (A)
Pre-conditions
Task
Conclusion
Chapter 12: One-on-one practice in attending and responding with respect (B)
Points to remember in interpersonal discussions
Pre-conditions
Task
Conclusion
Chapter 13: Practice in attending and responding (Encore)
Conclusion
Chapter 14: Using effective interpersonal skills in real situations
Chapter 15: Last Words
Just one more thing
Bibliography
Info autore
Selma Wassermann is Professor Emerita in the Faculty of Education at Simon Fraser University. Author of more than 30 books, she is the recipient of the University Excellence in Teaching Award.
Riassunto
Learning to respond with respect and understanding to others is the primary objective of this book.
