Developing Communication Skills for Veterinary Practice

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.
 
Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:
* Defines each communication skill, demonstrates techniques, and provides examples
* Emphasizes the importance of communicating effectively with clients and colleagues
* Provides a process and structure for coaching communication with colleagues
* Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
* Outlines best practices for effectively communicating using technology
 
Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Sommario

About the Authors xiii
 
How to Use This Book xv
 
Acknowledgments xviii
 
1 Introduction 1
 
Communication Matters 1
 
Equip Your Communication Toolbox 2
 
Practice, Practice, Practice 3
 
Appreciate Communication is An Art and a Science 4
 
Build, Maintain, and Sustain Relationships 4
 
Enhance Clinical Outcomes 5
 
Foster Veterinary Team Culture 8
 
Make Time to Communicate 9
 
Answer Key 10
 
References 10
 
2 Communication Styles 12
 
Introduction 12
 
Set the Scene 14
 
Adapt Communication Styles to Clients 14
 
Adapt Communication Styles to the Team 22
 
Put the Communication Styles into Practice 26
 
Take It Away 29
 
Answer Key 29
 
References 29
 
3 Opening-the-Interaction 31
 
Introduction 31
 
Set the Scene 32
 
Opening Client Interactions 33
 
Opening Team Interactions 41
 
Put the Opening Skills into Practice 43
 
Take It Away 46
 
Answer Key 46
 
References 48
 
4 Information- Gathering 49
 
Introduction 49
 
Set the Scene 51
 
Gather Patient, Client, and Environment Information 52
 
Gather Situation, Colleague, and Environment Information 72
 
Put the Information- Gathering Skills into Practice 76
 
Take It Away 79
 
Answer Key 80
 
References 80
 
5 Attending to Relationships 82
 
Introduction 82
 
Set the Scene 83
 
Attend to Client Relationships 84
 
Attend to Team Relationships 93
 
Put the Relationship Skills into Practice 94
 
Take It Away 96
 
Answer Key 97
 
References 97
 
6 Attending to Tasks 98
 
Introduction 98
 
Set the Scene 100
 
Attend to Client Tasks 101
 
Attend to Team Tasks 108
 
Put the Task Skills into Practice 111
 
Take It Away 113
 
Answer Key 113
 
References 113
 
7 Diagnostic and Treatment Planning 115
 
Introduction 115
 
Set the Scene 117
 
Plan with Clients 117
 
Plan with the Team 143
 
Put the Planning Skills into Practice 145
 
Take It Away 150
 
Answer Key 150
 
References 151
 
8 Closing-the-Interaction 155
 
Introduction 155
 
Set the Scene 157
 
Closing Client Interactions 158
 
Closing Team Interactions 161
 
Put the Closing Skills into Practice 163
 
Do- It- Yourself Exercises 163
 
Take It Away 164
 
Answer Key 164
 
References 164
 
9 Communication Coaching 165
 
Introduction 165
 
Set the Scene 168
 
Attend to the Process of Communication Coaching 168
 
Attend to the Content of Communication Coaching 182
 
Commonly Asked Questions Related to Communication Coaching 183
 
Colleague Scenario 185
 
Team Scenario 186
 
Talk Through Technology - Video- Recording 187
 
Put the Coaching Skills into Practice 189
 
Take It Away 190
 
Answer Key 191
 
References 191
 
10 Transferring the Skills to Various Contexts 193
 
Introduction 193
 
Scenarios 194
 
Client Conversations 194
 
Team Conversations 205
 
Take It Away 213
 
References 214
 
11 Now What? 216
 
Twelve Recommendations 217
 
Put the Communication Skills into Practice 218
 
Take It Away 224
 
References 224
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Info autore

The authors Jane R. Shaw, DVM, PhD, is a Professor in the Department of Clinical Sciences at the College of Veterinary Medicine and Biomedical Sciences, Colorado State University in Fort Collins, Colorado, USA. Jason B. Coe, DVM, PhD, is a Professor in the Department of Population Medicine at the Ontario Veterinary College, University of Guelph, in Guelph, Ontario, Canada.

Riassunto

Developing Communication Skills for Veterinary Practice

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.

Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:
* Defines each communication skill, demonstrates techniques, and provides examples
* Emphasizes the importance of communicating effectively with clients and colleagues
* Provides a process and structure for coaching communication with colleagues
* Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
* Outlines best practices for effectively communicating using technology

Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Dettagli sul prodotto

• Autori: Jason B Coe, Jason B. Coe, Lisa J. Hunter, Beatrice Meyer-Parsons, Shaw, Jane R Shaw, Jane R. Shaw, Jane R. (Colorado State University Shaw, Jane R. Coe Shaw, Jane R. Hunter Shaw
• Editore: Wiley, John and Sons Ltd
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 30.06.2022
• EAN: 9781119382713
• ISBN: 978-1-119-38271-3
• Pagine: 256
• Categorie: Scienze naturali, medicina, informatica, tecnica > Medicina > Veterinaria; Veterinärmedizin, veterinary medicine, Allg. Veterinärmedizin, Praxismanagement i. d. Veterinärmedizin, Veterinary Practice Management