The 10 Golden Rules of Customer Service - The Story of the $6,000 Egg

The ultimate customer service book that will help you win life-long loyal customers!
The 10 Golden Rules of Customer Service is more than a guidebook. It's a transformative journey into the heart of customer service. Drawing on real-world examples and personal experiences, the Duncans share their wisdom and reveal the ten foundational rules that define excellent customer service.
Perfect for entrepreneurs, small business owners, corporate business leaders, and customer service professionals, this book offers tangible strategies for embedding these rules into every interaction with your customers, thereby building lasting relationships, boosting customer loyalty, and driving growth. It highlights the value of going above and beyond, illustrating how extraordinary service can turn a dissatisfied customer into your biggest advocate.
Key Features:

• Insightful Guide: Offers an insightful guide into the principles and practices of exceptional customer service.
• 10 Golden Rules: Outlines the ten foundational rules of excellent customer service.
• Real-World Examples: Incorporates real-world examples and personal experiences.
• Strategies and Tools: Provides tangible strategies and tools to build lasting relationships and boost customer loyalty.
• For All Business Professionals: Suitable for entrepreneurs, business leaders, and customer service professionals.

Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans!
"The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"--Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Info autore

TODD DUNCAN is a best-selling author and one of America’s most sought after motivational speakers and sales trainers. Audiences praise his authentic, balanced approach to success because he speaks from a platform of triumph and regret. Since overcoming his family’s traumatic car accident, a two-year drug addiction and the financial collapse of his company, Duncan has quickly become a friend and mentor to salespeople around the globe who are seeking to achieve success in the chaotic sales world without sacrificing the things they value most.

From his own experience and with the help of his mentors, Duncan has learned how to preserve his own values amidst the pursuit of a satisfying sales career and create a road map toward a balanced, generous and abundant life. He is chairman of The Maximum Impact Group, an international leadership and sales training and personal development company located in Atlanta, Georgia that is dedicated to helping business leaders and salespeople succeed both professionally and in life.

Since Todd’s first book, The Power To Be Your Best, he has written six more including the national best-seller High Trust Selling: Make More Money in Less Time with Less Stress and Killing the Sale: The 10 Fatal Mistakes Salespeople Make and How to Avoid Them. Now, Todd’s most recent release, Time Traps: Proven Solutions for Swamped Salespeople, made the New York Times bestseller list in March 2005, only six weeks after being released.

Duncan and his wife, Sheryl have two sons and live in La Jolla, California.

Riassunto

The customer service book that will help you blitz the competition and win life-long customers!
The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience.
Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans!
"The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"—Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Dettagli sul prodotto

• Autori: Deb Duncan, Todd Duncan, Duncan Todd
• Editore: Sourcebooks
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 01.05.2019
• EAN: 9781492679530
• ISBN: 978-1-4926-7953-0
• Pagine: 136
• Dimensioni: 134 mm x 185 mm x 16 mm
• Peso: 340 g
• Serie: Ignite Reads; Ignite Reads
• Categorie: Guide e manuali > Diritto, professione, finanze; Scienze sociali, diritto, economia > Economia > Pubblicità, marketing; BUSINESS & ECONOMICS / Customer Relations