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Excerpt from Division Among the Ranks: The Social Implications of Case Tools for System Developers
The findings discussed here are part of a larger research study that focused on the organizational changes that accompanied Beta's implementation of case tools in its systems development operations [orlikowski The study employed ethnographic techniques [agar 1980; Van Maanen 1979, 1988] such as observation of participants, interaction with case tools, documentation review, social contact, unstructured and semi-structured interviews. It was executed over eight months within Beta and in those client sites where Beta developers were building application systems. In the first phase of the research, historical data on the Beta corporation and its systems development practices was gathered from published material (inhouse and trade press.
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