Capturing Customers Hearts

Riassunto

We all realize how important customers are. We all know what will help build a good relationship with our customers. Yet so often it is done badly. Unlike great products and low prices, great customer service is hard to copy. In a fiercely competitive world, differentiation is the name of the game.

Dettagli sul prodotto

• Autori: Brian. Clegg
• Editore: Pearson Academic
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 01.01.2000
• EAN: 9780273649311
• ISBN: 978-0-273-64931-1
• Pagine: 223
• Peso: 580 g
• Serie: Financial Times Series; Financial Times Series
• Categoria: Scienze sociali, diritto, economia > Economia > Management