Ulteriori informazioni
Info autore
W. Jeffery Howard
is a member of the APQC Consulting Group, a subsidiary of The American Productivity & Quality Center, Houston. Texas. He has led APQC projects in a variety of areas, including Baldrige assessment and implementation, ISO 9,000, performance measurement, process design, simplification and improved effectiveness. He is a frequent instructor at APQC seminars and client courses.
Part 2 has been adapted from The Company AuditGuide published by Cambridge Strategy publications Ltd.
Part 3 has been developed by Cambridge Publications limited.
Riassunto
There are many benefits of measuring and reducing the cost of quality in any organisation. Running a regular cost of quality audit and acting on its results can reduce waste, delays and mistakes and hence increase customer satisfaction and improve customer retention levels
This self-assessment guide draws on the experience of countless companies to present a simple and straightforward approach to auditing the cost of quality. It sets out a clear, 14-step approach which uses examples and practical suggestions to be used at every stage. It discusses:
- The steps needed to follow a cost of quality audit
- How to analyse audit results and write effective audit reports
- How to implement a cost of quality audit
- How to develop a continuing cycle of audit and improvement
