Ulteriori informazioni
Sommario
CONTENTS
List of tables
Series introduction
Acknowledgements
1 INTRODUCTION
The best practice debate
The model of best practice
Constraints on 'best practice'
The audit process
Structure of the report
References
2 COMPANY PROFILES
3 THE HUMAN RESOURCE FUNCTION AND HR STRATEGY
Board membership for head of HR
The HR department
HR function and the HR strategy
case study - Virgin Our Price
Conclusions
References
4 HR PLANNING AND HR POLICIES
Case study - Standard Life
Human resource policies
Conclusions
5 CHANGE MANAGEMENT
Change as a constant
Key trends
Evaluating change programmes
Case study - Halifax plc
Conclusions
6 RESOURCING
Resourcing in the current labour market
Key trends
Skills shortages
Flexible working
Evaluating resourcing
Case study - Nortel
Conclusions
Reference
7 DEVELOPMENT AND COMPETENCIES
The learning organisation and a learning age
Management of employee development
Competencies
Appraisal
Case study - Churchill Insurance
References
8 THE MANAGEMENT OF EMPLOYEE RELATIONS
Ensuring a climate of good employee relations
Managing relationships at an individual level
The partnership approach
Case study - William Younger
Case study - Port of Felixstowe
Conclusions
Reference
9 CREATIVITY AND INNOVATION
Key trends
Creativity and innovation
Role of HR in creativity and innovation
Case study - DHL
Conclusions
10 COMMUNICATION
Key trends
Communications as essential for effective organisation
Case Study - AA Insurance Services
Case study - Ideal Hardware plc: the changing face of distribution
Conclusions
References
11 EMPLOYEE WELL-BEING
Managing well-being in the organisational context
Key trends
Case study - Air Products
References
12 CONCLUSION
Human resource management comes of age
Organisation development
Are HR managers doing enough for creativity?
Mens sana in corpore sano
The HRM model and convergence of best practice
APPENDICES
A HR Awards 1998: Self-assessment questionnaire
B Commendations by category
C Winners by category
Index
