Ulteriori informazioni
What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills.
Key features:
- Wide range of case studies from an array of service areas and user groups
- Reflective tasks and questions to stimulate critical thinking and discussion
- Skills audits to test where your strengths are and areas for development
This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.
Sommario
Introduction
Chapter One - Reflection and Emotional Intelligence
Chapter Two - Initial Engagement
Chapter Three - Listening
Chapter Four - Clarification
Chapter Five - Empathy
Chapter Six - Challenging Holding Sensitive Conversations
Chapter Seven - Working with Resistance
Chapter Eight - Barriers to Effective Communication
Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media
Chapter Ten - Assessment and Report Writing: Critical Analysis
Chapter Eleven - Inter-Professional Communication
Chapter Twelve - Managing Endings
Conclusion
Info autore
Paula Beesley is a Senior Lecturer in Social Work at Leeds Beckett University, with interests in communication skill development and practice placements. She holds the Practice Teacher Award, and has been a practice teacher for 20 years both as a child protection social worker and as an independent off-site practice educator working with a wide range of placements and students. She is currently undertaking a PhD into communication in social work student supervision on placement.
Relazione
This accessible and practical guide incorporates a structured way to build knowledge and develop effective communication skills across a spectrum of social work scenarios. Social work students are likely to find this a valuable resource throughout their studies and beyond
Mandy Hagan 20170724
