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Informationen zum Autor Paula Beesley is a Senior Lecturer in Social Work at Leeds Beckett University, with interests in communication skill development and practice placements. She holds the Practice Teacher Award, and has been a practice teacher for 20 years both as a child protection social worker and as an independent off-site practice educator working with a wide range of placements and students. She is currently undertaking a PhD into communication in social work student supervision on placement. Klappentext A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. Zusammenfassung A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. Inhaltsverzeichnis Introduction Chapter One - Reflection and Emotional Intelligence Chapter Two - Initial Engagement Chapter Three - Listening Chapter Four - Clarification Chapter Five - Empathy Chapter Six - Challenging Holding Sensitive Conversations Chapter Seven - Working with Resistance Chapter Eight - Barriers to Effective Communication Chapter Nine - Written Communication: Case Recording, Letters, Texts, Social Media Chapter Ten - Assessment and Report Writing: Critical Analysis Chapter Eleven - Inter-Professional Communication Chapter Twelve - Managing Endings Conclusion
