Managing to Make a Difference - How to Engage, Retain, and Develop Talent for Maximum Performance

A practical, real-world training manual for mid-level management
 
Managing to Make a Difference presents a leadership guide for those in the middle. The C-suite has a wealth of resources for leadership guidance, but middle managers face a quandary: often given little guidance on how to excel, they are also under enormous pressure to do a variety of things other than "lead." This book provides much-needed tools and techniques for building a high-performing team--without letting your other duties suffer. Organized around a coherent philosophy and based on solid research, the discussion offers a roadmap to engagement, talent development, and excellence in management. From difficult situations and organizational challenges to everyday motivation and inspiration, these techniques help middle managers achieve the goals of their organization while empowering their workers to achieve their own.
 
Talent development is probably not your full-time job--yet it drives the engagement that results in high performance. This book shows you how to hit the "sweet spot" of middle management, with a host of tools and strategies to help you help your team shine.
* Motivate, inspire, and lead your team with confidence
* Manage through challenges and overcome obstacles
* Develop key talent and maintain high engagement
* Adopt practical management tools based on substantiated research
 
Most organizations direct the majority of their development resources to the C-suite, but still expect their mid-level managers to attract, engage, retain, and develop talent; but successfully juggling everyday duties while maintaining team performance and leading around roadblocks leaves little room for management planning. Managing to Make a Difference offers the solution in the form of tools, techniques, and practical strategy for a high performing team.

Sommario

Preface xi
 
Acknowledgments xiii
 
Introduction xv
 
SECTION I Cultivate Positive Relationships 1
 
Chapter 1 Relationships Create Opportunities to Make a Difference 3
 
Chapter 2 Get to Know Your Employees 7
 
Chapter 3 Go Ahead, Get Close to Your People 11
 
Chapter 4 Accept People as They Are 17
 
Chapter 5 Tolerate Undesirable Behaviors 21
 
Chapter 6 Make People Significant 25
 
Chapter 7 Prioritize One-on-Ones 31
 
Chapter 8 Don't Make Relationship Conflicts Worse 37
 
Chapter 9 Apologize 43
 
Chapter 10 Forgive 47
 
Chapter 11 Cultivate a Great Relationship with Your Boss 51
 
Chapter 12 Embrace the Ebb and Flow of Relationships 55
 
SECTION II Accelerate People's Growth 59
 
Chapter 13 Abandon the "Follow Shirley" Method 61
 
Chapter 14 Help People Self-Actualize 65
 
Chapter 15 Coach to Improve Performance 71
 
Chapter 16 Optimize Fit 75
 
Chapter 17 Set the Right Expectations 79
 
Chapter 18 Ask the Right Questions 83
 
Chapter 19 Kick Butt the Right Way 85
 
SECTION III Maximize Engagement and Motivation 87
 
Chapter 20 Emphasize the Why 89
 
Chapter 21 Meet People's Needs 91
 
Chapter 22 Don't Sit on Good People 97
 
Chapter 23 Resist the Temptation to Seize Control 101
 
Chapter 24 Empower Your People 105
 
Chapter 25 Harness Discretionary Effort 115
 
Chapter 26 Solicit Volunteers for Unpopular Tasks 119
 
Chapter 27 Create a Sense of Urgency 121
 
Chapter 28 Set Challenging Goals 123
 
Chapter 29 Be Unreasonably Optimistic 125
 
SECTION IV Build Extraordinary Teams 127
 
Chapter 30 Recruit Continuously 129
 
Chapter 31 Bet on Talent 133
 
Chapter 32 Ensure the Right Fit 139
 
Chapter 33 Match the Right People to the Right Training 141
 
Chapter 34 Delegate to the Right People 145
 
Chapter 35 Ask for Commitment 149
 
Chapter 36 Invest Your Time with Top Performers 151
 
Chapter 37 Conduct Occasional Team-Building Events 153
 
Chapter 38 Advance from Team to Family 157
 
Chapter 39 Avoid the Peter Principle 159
 
Chapter 40 Don't Lead People On 163
 
Chapter 41 Sometimes Firing Someone Is the Caring Thing to Do 167
 
Chapter 42 Never Badmouth Top Performers Who Resign 171
 
Chapter 43 Don't Always Take the Easy Way Out 173
 
SECTION V Shape Your Culture 177
 
Chapter 44 Focus on the Right Things 179
 
Chapter 45 Exemplify Cultural Values in Employee Orientation 181
 
Chapter 46 Welcome and Integrate New Team Members 183
 
Chapter 47 Adjust to Accommodate New Employees 187
 
Chapter 48 Curate Your Organization's Folklore 189
 
Chapter 49 Enliven Cultural Values and Expectations 193
 
Chapter 50 Provide Frequent, Candid Feedback 197
 
Chapter 51 Shape a Culture of Recognition and Appreciation 201
 
Chapter 52 Emotionally Rehire People 209
 
Chapter 53 Celebrate Personal and Professional Accomplishments 213
 
Chapter 54 Ask, "How Can I Help?" 215
 
Chapter 55 Encourage Employees to Have Fun 217
 
Chapter 56 Address Poor Performance 219
 
Chapter 57 Address Bad Behavior 223
 
Chapter 58 Exert Moral Authority 227
 
Chapter 59 Rise Above the Politics 231
 
Chapter 60 Don't Chase Hearsay, Rumors, or Gossip 235
 
Chapter 61 Speak Positively about Those Not Present 237
 
SECTION VI Embrace Change 239
 
Chapter 62 Embrace Uncertainty, Be Confident, Instill Hope 241

Info autore

LARRY STERNBERG is a Talent Plus Fellow and on the Board of Directors. He has designed and conducted training programs on a variety of topics for thousands of executives and managers and has served as a facilitator for numerous organizations to articulate their mission, vision, and values. His areas of expertise include selection, training and development, employee engagement, empowerment, self-directed work teams, strength management, and leading change. KIM TURNAGE has spent her career figuring out where people naturally excel and connecting them with opportunities to stretch those talents. A natural teacher and coach, she works as a senior leadership consultant with Talent Plus, helping global client partners with the selection, development, retention, and succession planning of top leadership talent.

Riassunto

A practical, real-world training manual for mid-level management Managing to Make a Difference presents a leadership guide for those in the middle.

Dettagli sul prodotto

• Autori: L Sternberg, Larr Sternberg, Larry Sternberg, Larry Turnage Sternberg, Sternberg Larry, Kim Turnage
• Editore: Wiley, John and Sons Ltd
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 31.05.2017
• EAN: 9781119331834
• ISBN: 978-1-119-33183-4
• Pagine: 320
• Categorie: Scienze sociali, diritto, economia > Economia > Management; Management, Wirtschaft, Business & management, Wirtschaft u. Management, Spezialthemen Wirtschaft u. Management, Business & Management Special Topics