Business Process Orientation - Gaining the E-Business Competitive Advantage

Providing the "why" and the "how" for building the "horizontal" organization, an essential component of the "e" in e-commerce and business, this book explains a powerful, well researched strategy and concept for improving business performance and leveraging the e-commerce revolution, and shows the reader how to weave business processes into hard-to-imitate strategic capabilities that distinguish them from their competition.

Sommario

The History of Business Process Orientation. Defining and Measuring BPO. BPO and Organizational Performance. Benchmarking Using the BPO Maturity Model. Introducing BPO to Service Operations. BPO and Supply Chain Management. Implementing and Evaluating BPO Effectiveness.

Info autore

Kevin P. McCormack, William C. Johnson

Riassunto

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "whys" and the "hows" for building the "horizontal" organization -- an essential component of the "e" in e-commerce. It explains a powerful, well-researched strategy for improving business performance and leveraging the e-commerce revolution.

Testo aggiuntivo

"Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical competitive advantage of the winners."-Bill Hakanson, Executive Director, Supply Chain Council, Inc."A major driver in the successful e-transformation of legacy companies is the degree to which business work processes are understood and optimized. A process orientation is the key." -Edward Huller, Vice President, Global Supply Chain, Borden Chemical, Inc.Promo Copy

Dettagli sul prodotto

• Autori: William C. Johnson, William C. (North Carolina State University Johnson, William C. (Nova Southeastern University Johnson, William Clarence Johnson, Kevin P. McCormack, Kevin P. (DRK Research & Consulting McCormack, McCormack Kevin P.
• Editore: Taylor and Francis
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 31.12.2021
• EAN: 9781574442946
• ISBN: 978-1-57444-294-6
• Pagine: 208
• Dimensioni: 156 mm x 234 mm x 17 mm
• Peso: 417 g
• Illustrazioni: Tabellen, schwarz-weiss
• Categorie: Scienze naturali, medicina, informatica, tecnica > Tecnica > Tematiche generali, enciclopedie; Scienze sociali, diritto, economia > Economia > Management; BUSINESS & ECONOMICS / E-Commerce / General, BUSINESS & ECONOMICS / Strategic Planning, E-commerce: business aspects, business strategy, Internet Guides & Online Services, Internet guides and online services, COMPUTERS / Internet / Web Services & APIs