Improving Organizational Performance - A Practical Guidebook for the Human Services Field

This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.

Sommario

Why Perfomance Improvement?
Who Are Our Customers?
Identifying Customer Requirements
Charting a Course for the Organization
The Vital Role of Leadership
Leading Change in the Organizational Culture
Measuring Organizational Performance
Constructing the Infrastructure for Organizational Improvement
Intergrating the Tools and Techniques of Performance Improvement
Case Study
References and Resources

Riassunto

A practical guide to recently developed management principles that takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles.

Dettagli sul prodotto

• Autori: Gary V. Sluyter, Sluyter Gary V., University of Michigan
• Editore: O'Reilly
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 21.01.1998
• EAN: 9780761907503
• ISBN: 978-0-7619-0750-3
• Pagine: 141
• Peso: 310 g
• Serie: Sage Human Services Guides; Qualitative Research Methods S; Sage Human Services Guides; Qualitative Research Methods S
• Categorie: Scienze sociali, diritto, economia > Scienze politiche > Scienze politiche e cittadinanza attiva; Scienze umane, arte, musica > Pedagogia > Pedagogia sociale, assistenza sociale; Business & Economics / General, MEDICAL / Health Care Delivery, Business studies: general, Health systems & services, Health systems and services, Social Work Administration