Assessing Service Quality - Satisfying the Expectations of Library Customers

Klappentext Since Assessing Service Quality premiered in 1998, scores of library managers and administrators have trusted its guidance for applying a customer-centred approach to service quality and performance evaluation. This extensively revised edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Dettagli sul prodotto

• Autori: Ellen Altman, Robert E. Dugan, Peter Hernon, Peter/ Altman Hernon
• Editore: American library assn
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 31.05.2015
• EAN: 9780838913086
• ISBN: 978-0-8389-1308-6
• Pagine: 256
• Categoria: Scienze sociali, diritto, economia > Media, comunicazione > Commercio librario, biblioteconomia