Employee Perception and Customer Satisfaction - A Study of Selected Indian Universal Banks

Universal Banking refers to financial intermediaries offering a wide range of banking and financial services under one roof. It is a one-stop super market for both wholesale and retail services. It is a combination of commercial banking, investment banking, insurance and various other activities. This book has been written in very simple and easily understandable manner with relevant quoted references from earlier researchers in this field. It can help the readers as they can update their knowledge regarding factors influencing the customers and employees satisfaction level.

Info autore

Soy becario de investigación en la Universidad de Chandigarh. He completado mi Master en la Universidad Técnica de Punjab. Mi área de investigación son los servicios basados en la localización, la privacidad, la seguridad y la computación en nube.

Dettagli sul prodotto

• Autori: Gagandeep Kaur
• Editore: LAP Lambert Academic Publishing
• Lingue: Inglese, Tedesco
• Formato: Tascabile
• Pubblicazione: 01.01.2014
• EAN: 9783659477713
• ISBN: 978-3-659-47771-3
• Pagine: 152
• Categoria: Guide e manuali > Diritto, professione, finanze > Formazione, professione, carriera