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Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Klappentext The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors , second edition, has been completely revised to help you communicate in today's workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:Setting a tone of mutual trust and respectDealing with difficult employees and delicate problemsConducting interviews and performance reviewsEmpowering your peopleDisciplining workers or terminating employment Zusammenfassung An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees. Inhaltsverzeichnis Introduction: How Perfect Phrases Help You Manage More Effectively The Challenge of the Accidental Manager Why Perfect Phrases? The Importance of Managing Your Words The Value of Scripting How to Use This Book Chapter 1. The Principles That Make PowerPhrases Perfect Phrases The Rules of Responsible Communication The Rules of Responsible Communication in Full PowerPhrases: The Perfect Phrases to Use for Responsible Communication Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role Perfect Phrases to Address Former Peers Who Are Now Your Employees Perfect Phrases to Address Friends Who Are Now Your Employees Perfect Phrases to Address Employees Who Wanted the Promotion You Got Perfect Phrases to Address the Acting Supervisor You Are Replacing Perfect Phrases to Set the Tone Perfect Phrases for Your Initial Employee Meetings Perfect Phrases to Handle Questions You Can't Answer Perfect Phrases to Establish Yourself with Your Boss Perfect Phrases for Handling Employees Who Think They Are in Charge Perfect Phrases to Introduce Hands-on Involvement Perfect Phrases to Announce Changes Gracefully Perfect Phrases to Handle Resistance to Change Perfect Phrases to Support a Change You Don't Agree With Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team Perfect Phrases to Establish Mission Perfect Phrases to Establish Vision Perfect Phrases to Establish Values Perfect Phrases to Make the Mission, Vision, and Values Real Chapter 4. Perfect Phrases to Foster an Open Communication Culture Perfect Phrases to Ensure That You Are Kept in the Loop Perfect Phrases to Encourage Feedback Perfect Phrases to Encourage Questions on Policies and Directives Perfect Phrases to Get a Quiet Employee to Open Up Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other Perfect Phrases to Encourage Employees to Admit Mistakes Perfect Phrases to Promote Diversity Perfect Phrases to Encourage Employees to Resolve Conflict Perfect Phrases to Invite Feedback About Your Performance as Manager Chapter 5. Perfect Phrases to Ace the Interview You Conduct Perfect Phrases to Learn Facts and Personal Information Perfect Phrases to Learn Work Styles and Preferences Perfect Phrases to Learn Work Expectations Perfect Phrases to Learn Work Perceptions Perfect Situation-Specific Questions Perfect Phrases to Learn Interpersonal Skills Perfect Phrases to Determine Self-Directedness and Personal Motivation Perfect Phrases to Det...
