Workplace Studies - Recovering Work Practice and Informing System Design

Klappentext Uses the latest research to examine the interrelationship between workplace studies and new technology. Zusammenfassung This groundbreaking book brings together key researchers in Europe and the US to discuss critical issues in the study of the workplace and combines a number of detailed case studies with an examination of the interrelationship between workplace studies and the design of new technologies. Inhaltsverzeichnis 1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath; Part I. Exploring the Workplace: 2. Making a case Lucy Suchman; 3. Design by problem solving Graham Button and Wes Sharrock; 4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi; 5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen; 6. The critical role of workplace studies in CSCW Kjeld Schmidt; 7. From individual action to collective activity and back Yrjo Engestrom; Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper; 9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield; 10. Where the rubber hits the road Bob Anderson; 11. Situating workplace studies within the human- computer interaction field Liam J. Bannon; 12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen; 13. Supporting interdisciplinary design Thomas Erikson.

Dettagli sul prodotto

• Autori: Christian Heath, Jon Hindmarsh, Paul Luff, Paul (King''''s College London) Hindmarsh Luff, Paul Hindmarsh Luff
• Con la collaborazione di: Christian Heath (Editore), Heath Christian (Editore), Jon Hindmarsh (Editore), Hindmarsh Jon (Editore), Paul Luff (Editore), Luff Paul (Editore)
• Editore: Cambridge University Press ELT
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 15.08.2000
• EAN: 9780521598217
• ISBN: 978-0-521-59821-7
• Pagine: 300
• Categorie: Scienze sociali, diritto, economia > Economia > Tematiche generali, enciclopedie; USA, Europe, SOCIAL SCIENCE / Sociology / General, Sociology: work & labour, Sociology: work and labour