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The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation.
Info autore
John Gilbert is a CTO with over 30 years of experience in architecting and delivering software systems across many industries. His cloud journey has spanned all the levels of cloud maturity, from lift and shift and software-defined infrastructure to microservices and continuous deployment. He was an early serverless adopter and put his first serverless workloads into production just months after AWS Lambda's introduction. He has also authored Cloud Native Development Patterns and Best Practices and JavaScript Cloud Native Development Cookbook. He finds delivering serverless solutions to be, by far, the most fun and satisfying, as they force us to rewire how we reason about systems and enable us to accomplish far more with much less effort and risk.
Riassunto
The enormous challenge of implementing Total Quality Management - the continuous improvement of all aspects of an organization - has been likened in scale to the task of eating an elephant. This practical guide details the 96 digestible slices essential for the successful introduction and maintenance of TQM.
