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Informationen zum Autor McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Klappentext Proven strategies for maximizing employee commitment and performance As a manager, you know that employee performance is your most important asset-but are you making smart, well-thought-out efforts to leverage it to its fullest? Manager's Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead of pointing blame). Learn how to:Work with employees to create goals that are beneficial to everyoneObserve, gather data on, and document performanceConduct performance reviews in a cooperative, collaborative wayAddress thorny situations proactively and professionallyLeverage the powerful but often misunderstood process of "progressive discipline" Briefcase Books , written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: + Clear definitions of key terms and concepts + Tactics and strategies for managing performance + Tips for executing the tactics in the book + Practical advice for minimizing the possibility of error + Warning signs for when things are about to go wrong + Examples of successful performance management + Specific planning procedures, tactics, and hands-on techniques Zusammenfassung More than 700!000 Briefcase Books sold! Provides managers and team leaders with the insight! skills! and techniques for getting the highest performance possible from each employee Inhaltsverzeichnis Introduction 1. Performance Management: An Overview What's Wrong with This Picture? Is There Hope? Performance Management: What Is It? What Performance Management Isn't What's the Payoff for Using Performance Management? Manager's Checklist for Chapter 1 2. The Challenge of Performance Management Why Do So Many People Try to Avoid Performance Management? Criteria for Performance Management That Works When Performance Management Approaches Don't Work Manager's Checklist for Chapter 2 3. Performance Management as a System What Is a System? The Components of a Performance Management System Where Performance Management Fits into the Big Picture Manager's Checklist for Chapter 3 4. Getting Ready: Preparing to Start the Process Gathering Your Information Preparing and Educating Staff Manager's Checklist for Chapter 4 5. Performance Planning: Setting Targets Some Issues An Overview of the Performance Planning Process The Performance Planning Meeting The Follow-Up An Optional Step: Action Planning Manager's Checklist for Chapter 5 6. Ongoing Performance Communication The Purpose The Outcomes (Communication + Deliverables) Formal Methods Informal Methods People Techniques Communication in Action Manager's Checklist for Chapter 6 7. Data Gathering, Observing, and Documenting Why Do We Gather Data and Observe? What Do We Gather? What Do We Document? Manager's Checklist for Chapter 7 8. Three Approaches to Evaluating Performance The Dilemma of Individual Performance Appraisal Rating Systems Ranking Systems Appraisal by Objectives and Standards Manager's Checklist for Chapter 8 9. The Performance Appraisal Meeting What Makes the Process Work? Preparing and Scheduling The Appraisal Meeting Manager's Checklist ...
