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Sommario
HESSELBEIN & COMPANY Frances Hesselbein 4 Strengthening Daily Life and Civil Society Common questions and common challenges across the sectors Lee Cockerell 7 The Customer Rules Make service excellence part of every employee's job description Kiran Mazumdar-Shaw 12 Leading with a Social Conscience Commitment to humanity and passion to make a difference Leland A. Russell 17 First Principles for Winning in a Warp Speed World Forethought, integration, responsibility, speed, and transitions Rebecca Shambaugh 24 Integrated Leadership: Leveraging Gender Strengths to Drive Better Business Outcomes Better balance means better business results EXECUTIVE FORUM Chip R. Bell and Marshall Goldsmith 31 Mentor--Leaders: Making Learning a Competitive Strategy An atmosphere of openness to conflicting and opposing views Elliott Masie 37 Leadership Development Personalized! A series of experiments and innovations David Marquet 42 How to Release the Untapped Creativity, Passion, and Intellect of Your Employees From leader--follower to leader--leader Lisa Bodell 48 Innovation Starts with a Kill Manifesto Create space for innovation by eliminating the obstacles Arthur B. Markman 55 Toward a Smarter Workforce Bring cognitive science research into your leadership practice FROM THE FRONT LINES Mentoring as a Source of Organizational Advantage 60 A positive and direct effect on key work outcomes The Role of Project Management in the Execution of Corporate Strategy 61 Tools, techniques, and practices
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