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Informationen zum Autor MICHELLE DUNN is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and SmartMoney, among other media outlets. Most recently, she was nominated for a Credit Excellence Award. Klappentext THE GUIDE TO GETTING PAID When the economy took a nosedive in recent years, businesses in every industry suddenly had to make more collection calls than ever before. If those businesses didn't have an effective credit policy in place, they found themselves scrambling. Many fell behind on their own bills, and bad debt rippled through the economy. If only everyone had read this book, where might we be now? What many business owners fail to realize is that credit management IS your business. A good credit policy will help you make more sales, increase cash flow, and make a profit. The Guide to Getting Paid teaches you how to manage your business credit and accounts payable and receivable in an efficient and effective way. With sample letters and forms, you'll get detailed advice on how to create a simple credit policy that is tough but flexible, has specific action guidelines, and gets enforced consistently. Avoid the common mistakes people make, such as not checking credit, not getting any signed paperwork, or being unfamiliar with laws. The Guide to Getting Paid delivers step-by-step guidance on how to: Check and issue credit, determine credit risk, and limit that risk Outline policies and procedures that will help provide your customers with options when they cannot pay in full Use email and social media in collections Legally collect money from slow or non-paying customers and enlist third???party collection services Deal with customers who make deductions on their payments Improve your phone delivery, and conduct compassionate, rather than angry and aggressive, debt collection calls A simple and effective credit policy will save you time, money, and headaches. Make sure your business is on top of the credit game, and get paid today! Zusammenfassung Give your business a successful credit and collections plan with this easy and clear guide Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results. Inhaltsverzeichnis Foreword Harry A. Strausser III ix Preface xiii Chapter 1 What Is Credit Management? 1 Chapter 2 How Credit Affects Business 65 Chapter 3 Effective Payment Arrangements 77 Chapter 4 Handling Customer Deductions 101 Chapter 5 Debt Collection Calls 109 Chapter 6 Using E-Mail in Collections 119 Chapter 7 Using Social Media in Collections 145 Chapter 8 Third Party Collection Services 157 Chapter 9 Debt Collection Laws, Rules, and Regulations 169 Conclusion 197 About theAuthor 201 Index 203 ...
