Powerful Phrases for Effective Customer Service - Over 700 Ready-To-Use Phrases and Scripts That Really Get Results

Informationen zum Autor RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101 and Customer Service Management Training 101 . Klappentext Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy. Zusammenfassung Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Dettagli sul prodotto

• Autori: Renee Evenson, Renée Evenson
• Editore: Amacon Book Division
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 01.09.2012
• EAN: 9780814420324
• ISBN: 978-0-8144-2032-4
• Pagine: 304
• Serie: Amacom
• Categorie: Scienze sociali, diritto, economia > Economia > Pubblicità, marketing; BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Reference, BUSINESS & ECONOMICS / Conflict Resolution & Mediation