Resolving Grievances in the Nursing Home - A Study of the Ombudsman Program

Informationen zum Autor Abraham Monk! Lenard W. Kaye! and Howard Litwin Klappentext Zusammenfassung Starting with a review of the historical! philosophical! and political antecedents of the Swedish ombudsman! the authors place the idea of nursing home ombudsmanship within the context of an expanding population of older people who may require institutional care in their more advanced years. Inhaltsverzeichnis 1. Antecedents of the Ombudsman Program2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care3. Study Methodology4. The Ombudsman and the Complaint Grievance Process5. What Do Ombudsmen Do?6. Do Ombudsman Programs Get Results?7. The Future of the Ombudsman

Dettagli sul prodotto

• Autori: Lenard Kaye, Lenard W. Kaye, Howard Litwin, Litwin Howard, Abraham Monk, Abraham Kaye Monk, Monk Abraham
• Editore: Columbia University Press
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 30.01.1984
• EAN: 9780231057028
• ISBN: 978-0-231-05702-8
• Pagine: 247
• Serie: Columbia Studies of Social Ger
• Categorie: Scienze naturali, medicina, informatica, tecnica > Medicina > Cura e assistenza; Nursing, MEDICAL / Nursing / General, Personnel & human resources management, Personnel and human resources management