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This book is about the organization and delivery of welfare services, a subject that is currently the focus of hot debate as successive governments seek to ''modernize'' public services in response to recent social, economic and political change. Written specifically for a student readership, it provides a critical and contemporary exploration of the organizational models, processes and structures associated with different approaches to welfare, including traditional post-war approaches and the new right. Particular emphasis is given to the formulation and implementation of policy under the current British Labour government.>
Sommario
Introduction
Organising and Delivering Welfare
Labour, Modernisation and the Third Way
A Mixed Economy of Welfare: A Plurality of Providers and a Diversity of Service User Relationships
The Changing Role of the Non-Profit Sector
Managing, Leading, or Learning?
Producing Quality Services
Working Collaboratively, Working in Partnership
The Engagement of Users
A Community Focused Approach
Capacity Building and Civic Engagement
References
Index.
Info autore
Jo Campling was a Lecturer in Social Policy for many years at Hillcroft College in South London, UK. She also worked as a freelance publishing consolutant.CHRIS MILLER is Principal Lecturer in Applied Social Studies and Director of the Centre for Local Democracy at the University of West of England, UK.
