Strategic Service Management - Beyond the Moment of Truth

Features case studies from a wide variety of industries, both in the private and public sector, that focus on the main areas of strategic service management approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation.

Dettagli sul prodotto

• Con la collaborazione di: D. Boyle (Editore), D. (The Service Management Group Limited Boyle (Editore), Boyle D. (Editore)
• Editore: ELSEVIER SCIENCE BV
• Lingue: Inglese
• Formato: Copertina rigida
• Pubblicazione: 21.11.1990
• EAN: 9780080377520
• ISBN: 978-0-08-037752-0
• Pagine: 135
• Serie: Best of Long Range Planning Series - First Series; Best of Long Range Planning Series - First Series; Best of Long Range Planning Se
• Categorie: Scienze sociali, diritto, economia > Economia > Management; BUSINESS & ECONOMICS / Management, Management & management techniques, Management and management techniques