Service Management - Operations, Strategy, Information Technology

Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.

Dettagli sul prodotto

• Autori: James A. Fitzsimmons, Mona J. Fitzsimmons
• Editore: Mcgraw Hill Academic
• Lingue: Inglese
• Formato: Tascabile
• Pubblicazione: 01.12.2007
• EAN: 9780071263467
• ISBN: 978-0-07-126346-7
• Dimensioni: 217 mm x 277 mm x 20 mm
• Categorie: Scienze sociali, diritto, economia > Economia; Management, Kundendienst, Kundenbetreuung, Service