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Laura Elgeti, Michael Kleinaltenkamp, Katharina Prohl-Schwenke - Customer Success Management - Kundenerfolg als Geschäftsstrategie
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Sabine Hübner - Serviceglück
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Matthias Gouthier - Market Leader Through Service Excellence
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Bernarda, Gre Bernarda, Greg Bernarda, Alexande Osterwalder, Alexander Osterwalder, Yve Pigneur... - Value Proposition Design
Bernarda, Gre Bernarda, Greg Bernarda, Alexande Osterwalder, Alexander Osterwalder, Yve Pigneur... Value Proposition Design Tedesco 01.02.2015 Tascabile Fr. 44.00 1-3 giorni lavorativi
Ken Blanchard, Dean Merrill, Hors Schulze, Horst Schulze, Kirsten Reimers - Fünf-Sterne-Service
Ken Blanchard, Dean Merrill, Hors Schulze, Horst Schulze, Kirsten Reimers Fünf-Sterne-Service Tedesco 12.02.2020 Copertina rigida Fr. 44.50 1-3 giorni lavorativi
Hansen, Hansen, Ursula Hansen, Thorste Hennig-Thurau, Thorsten Hennig-Thurau - Relationship Marketing
Hansen, Hansen, Ursula Hansen, Thorste Hennig-Thurau, Thorsten Hennig-Thurau Relationship Marketing Inglese 01.01.2000 Copertina rigida Fr. 70.00 6-7 settimane
Jan-Frederik Engelhardt, Magerhans, Alexander Magerhans - Kundenzufriedenheit klipp & klar
Jan-Frederik Engelhardt, Magerhans, Alexander Magerhans Kundenzufriedenheit klipp & klar Tedesco 14.07.2023 Prodotto multimediale Fr. 28.90 6-7 settimane
Jan-Frederik Engelhardt, Alexander Magerhans - Kundenloyalität und Kundenbindung klipp & klar
Jan-Frederik Engelhardt, Alexander Magerhans Kundenloyalität und Kundenbindung klipp & klar Tedesco 23.10.2025 Prodotto multimediale Fr. 35.50 6-7 settimane
Hansen, Hansen, Ursula Hansen, Thorste Hennig-Thurau, Thorsten Hennig-Thurau - Relationship Marketing
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Marco Valeri - Emotional Intelligence and Networking Competencies
Marco Valeri Emotional Intelligence and Networking Competencies Inglese 26.01.2026 Copertina rigida Fr. 189.00 6-7 settimane
Kira Louisa Küpper - Negative und positive Effekte von Absagen in Online-Produkttester-Programmen
Kira Louisa Küpper Negative und positive Effekte von Absagen in Online-Produkttester-Programmen Tedesco 29.11.2024 Tascabile Fr. 91.00 6-7 settimane
Thierry Buecheler, Thierry Buecheler et al, Jürg Meierhofer, Giulia Wally Scurati, Shaun West - Smart Services Summit
Thierry Buecheler, Thierry Buecheler et al, Jürg Meierhofer, Giulia Wally Scurati, Shaun West Smart Services Summit Inglese 30.05.2025 Copertina rigida Fr. 199.00 6-7 settimane
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Kira Louisa Küpper - Negative and Positive Effects of Rejections in Online Product Testing Programs
Kira Louisa Küpper Negative and Positive Effects of Rejections in Online Product Testing Programs Inglese 03.10.2025 Tascabile Fr. 135.00 6-7 settimane
Imogen Blicker - Kundenbindung bei gesetzlichen Krankenversicherungen
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Laura Elgeti, Michael Kleinaltenkamp, Katharina Prohl-Schwenke - Customer Success Management
Laura Elgeti, Michael Kleinaltenkamp, Katharina Prohl-Schwenke Customer Success Management Inglese 26.03.2024 Tascabile Fr. 110.00 6-7 settimane
Sunil Gupta, Jacob Goldenberg, Gupta, Sunil Gupta - The Research Contributions of Donald R. Lehmann to Marketing, Volume 6
Sunil Gupta, Jacob Goldenberg, Gupta, Sunil Gupta The Research Contributions of Donald R. Lehmann to Marketing, Volume 6 Inglese Copertina rigida Fr. 215.00 Pubblicazione il 26.07.2025