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Sarah Gardial, Sarah F Gardial, Sarah F. Gardial, Michael Ed Woodruff, Michael Ed. Woodruff, RB Woodruff... - Know Your Customer: New Approaches to Understanding Customer Value
Sarah Gardial, Sarah F Gardial, Sarah F. Gardial, Michael Ed Woodruff, Michael Ed. Woodruff, RB Woodruff... Know Your Customer: New Approaches to Understanding Customer Value English 12.04.1996 Paperback / Softback Fr. 48.90 3-5 weeks
Madeline Bodin, Bodin Madeline - Maximizing Call Center Performance
Madeline Bodin, Bodin Madeline Maximizing Call Center Performance English 01.01.1999 Paperback / Softback Fr. 47.90 3-5 weeks
Chris Zane, Zane Chris - Reinventing the Wheel
Chris Zane, Zane Chris Reinventing the Wheel English 08.03.2011 Hardback Fr. 32.90 3-5 weeks
Maila Ville, Markus Ståhlberg, Ville Maila, Stahlberg Markus, Markus Stahlberg - Shopper Marketing
Maila Ville, Markus Ståhlberg, Ville Maila, Stahlberg Markus, Markus Stahlberg Shopper Marketing English 03.02.2012 Hardback Fr. 56.90 3-5 weeks
Clive Humby, Terry Hunt, Tim Phillips - Scoring Points
Clive Humby, Terry Hunt, Tim Phillips Scoring Points English 03.01.2015 Hardback Fr. 160.00 3-5 weeks
Markus Edgar Hormess, Adam Lawrence, Lawrence Adam, Markus Edgar Hormess, Jakob Scheider, Schneider Jakob... - This Is Service Design Methods
Markus Edgar Hormess, Adam Lawrence, Lawrence Adam, Markus Edgar Hormess, Jakob Scheider, Schneider Jakob... This Is Service Design Methods English 31.12.2018 Paperback / Softback Fr. 66.00 3-5 weeks
Calvin Chou, Laura Cooley - Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Calvin Chou, Laura Cooley Communication Rx: Transforming Healthcare Through Relationship-Centered Communication English 11.05.2018 Hardback Fr. 60.50 3-5 weeks
Rich David - Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
Rich David Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime English 16.11.2012 Paperback / Softback Fr. 36.50 3-5 weeks
Richard Chase, Richard B. Chase, Sriram Dasu, Dasu Sriram - The Customer Service Solution
Richard Chase, Richard B. Chase, Sriram Dasu, Dasu Sriram The Customer Service Solution English 01.07.2013 Hardback Fr. 55.50 3-5 weeks
Reed Wendy Foegen - Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results
Reed Wendy Foegen Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results English 16.12.2010 Hardback Fr. 66.00 3-5 weeks
Stephen Coscia, Coscia Stephen - Customer Service Over the Phone
Stephen Coscia, Coscia Stephen Customer Service Over the Phone English 11.01.1999 Paperback / Softback Fr. 43.50 3-5 weeks
Tom Chavez, Chris O’Hara, Vivek Vaidya - Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez, Chris O’Hara, Vivek Vaidya Data Driven: Harnessing Data and AI to Reinvent Customer Engagement English 20.11.2018 Hardback Fr. 55.50 3-5 weeks
Rem Gicquel, Remi Gicquel, Paul-Andre Lambert, Paul-André Lambert - Using Installed Base Selling to Maximize Revenue
Rem Gicquel, Remi Gicquel, Paul-Andre Lambert, Paul-André Lambert Using Installed Base Selling to Maximize Revenue English 03.11.2019 Paperback / Softback Fr. 63.00 1-2 weeks (title will be printed to order)
Pereira, Pereira, Vijay Pereira, Ariji Sikdar, Arijit Sikdar - Business and Management Practices in South Asia
Pereira, Pereira, Vijay Pereira, Ariji Sikdar, Arijit Sikdar Business and Management Practices in South Asia English 01.01.2018 Hardback Fr. 134.00 2-3 weeks (title will be printed to order)
Mart Blazquez, Marta Blazquez, Rosy Boardman, Claudia E Henninger et al, Claudia E. Henninger, Daniella Ryding - Social Commerce
Mart Blazquez, Marta Blazquez, Rosy Boardman, Claudia E Henninger et al, Claudia E. Henninger, Daniella Ryding Social Commerce English 01.01.2019 Hardback Fr. 206.00 2-3 weeks (title will be printed to order)
Colin Strong, Strong Colin - Humanizing Big Data
Colin Strong, Strong Colin Humanizing Big Data English 03.03.2015 Paperback / Softback Fr. 61.80 at least 4 weeks (title will be specially ordered)
Parviz Dargi - چهل گفتار پیرامون ارتقای مهارت های مشتری ن&#16
Parviz Dargi چهل گفتار پیرامون ارتقای مهارت های مشتری ن Persian 03.02.2021 Paperback / Softback Fr. 34.50 1-3 weeks (not available at short notice)
Kuohsiang Chen, Shinichi Koyama, Pierre Lévy, Pierre Lévy et al, Anitawati Mohd Lokman, Toshimas Yamanaka... - Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018
Kuohsiang Chen, Shinichi Koyama, Pierre Lévy, Pierre Lévy et al, Anitawati Mohd Lokman, Toshimas Yamanaka... Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 English 01.01.2018 Paperback / Softback Fr. 297.00 6-7 weeks
Shuich Fukuda, Shuichi Fukuda - Emotional Engineering, Vol.5
Shuich Fukuda, Shuichi Fukuda Emotional Engineering, Vol.5 English 30.06.2017 Hardback Fr. 135.00 6-7 weeks
Friðrik Larsen - Energy Branding
Friðrik Larsen Energy Branding English 01.01.2018 Paperback / Softback Fr. 77.00 6-7 weeks