Frequently Asked Questions

Topic: Games

• How can I order games with an age rating of 16 or 18?

  An age check can be carried out in the "Your account" section. After a successful check, the game can be ordered.

• What is the difference between USK and PEGI age ratings?

  The USK age rating is only valid for Germany, PEGI is valid for Europe.

• What does limited and collector's edition denote?

  These are collector's editions and are often limited in terms of quantity, so often we only know how many we will receive shortly before the release. This means that we may not always be able to deliver everything. However, we always try to have enough goods in stock.

• How and when can pre-order codes be acquired for games?

  Our pre-order codes for the games will be sent by e-mail as soon as they are available from our suppliers.

• Are games only available in the language of the cover?

  Some games may only have a cover in one language. However, once the game is installed, the desired language can usually be selected. This means, for example, that a game with only one English cover can be played in-game in German as well.