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Informationen zum Autor Wilbur A. Gould is Professor Emeritus of Food Science and Technology, Department of Horticulture, and former Director of the Food Industries Center and The Ohio State University, Executive Director of Mid-America Food Processor Association, as well as a consultant to the food industries. Klappentext Total Quality Management is the only answer to guide a food firm! its people! its quality of products! and improve its productivity and provide that service! that food product! and that expectation which the customer wants. Every firm that endorses! resources! and practices a Total Quality Management program will find great and meaningful accomplishments today and in the immediate future. It's the right step to achieve excellence and the development of satisfied customers. It will help you to more than meet your competition and build your bottom line. Zusammenfassung Total Quality Management is the only answer to guide a food firm! its people! its quality of products! and improve its productivity and provide that service! that food product! and that expectation which the customer wants. Inhaltsverzeichnis Introduction to Total Quality Management (TQM); Philosophy of TQM; The management of TQM; People and team building; Variation; Statistical process control and statistical quality control; Problem solving - brainstorming; Problem solving - pareto principle; Problem solving - frequency distributions! histograms! probability plots! specifications! capability index; Problem solving - process flow chart or diagram and quality assurance - critical control point identification; Problem solving - cause and effect diagram; Problem solving - variable and attribute charting or X bar and R chart development; Problem solving - Correlation charting or scatter diagrams; Design of experiments; Samples and sampling; Communications; The cost of quality; Rewards and recognitions; Questions to be answered when implementing a TQM programme; Launching your total quality management program. ...
About the author
Wilbur A. Gould is Professor Emeritus of Food Science and Technology, Department of Horticulture, and former Director of the Food Industries Center and The Ohio State University, Executive Director of Mid-America Food Processor Association, as well as a consultant to the food industries.
