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Zusatztext This should be essential reading for all human resource managers and indeed for all employees in a supervisory position. Informationen zum Autor John Crawley! author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus! the leading consultancy and training organization in this fast growing field. Katherine Graham and John Crawley! author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus! the leading consultancy and training organization in this fast growing field. Klappentext Mediation is a highly effective method of reducing conflict! resolving disputes! and building a productive workplace. Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work focuses on conflict resolution strategies and takes these skills out of the classroom and puts them directly where they are needed most: in the hands of managers. This accessible and practical toolkit provides exercises! case studies! and mediation techniques that will enable you to become an effective mediator at work. John Crawley and Katherine Graham walk you through the four main conflict management styles-Avoider! Controller! Accommodator and Collaborator-and the steps in the mediation process itself! including separate sessions with each party! an assessment of the situation! and a joint meeting. With in-depth explanations on each step and concrete examples of high-conflict situations! you will get practical advice on the best approaches and skills needed to be an effective mediator. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Zusammenfassung Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself.
