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GET THE EDGE with a high-performance service management system"In the IETF we tend to approach the Network Management issue in little pieces, building blocks if you like. This book takes a look at a much broader picture and uses SNMP building blocks as a way of describing how to create a complete Network and Service Management System." -- Bert Wijnen, Co-Area Director, Operations and Management, IETF "Considering the crudeness of the network management tools available it is a wonder that IP data networks work at all, and it is no wonder that creating new value added services is, at best, a challenge. In this book Jon provides a detailed and complete guide to the tools and technologies that currently exist and a roadmap of the areas of future development which may yet provide network management tools on a par with SNA and the telephone world. This is must-have information for every network planner, manager, and management software developer."-- Scott Bradner, Senior Technical Consultant at Harvard University, IETF Area Director A SERVICE MANAGEMENT SOLUTION "THAT WORKS"Who said service management is easy? Certainly not anyone who ever tried to deploy high-value profitable services. Expertly configuring a router is one thing, controlling a LAN is another, and getting routers, applications, and devices working together to deliver a service and collect service data is something else altogether! THE PATH TO ENLIGHTENMENTWhen it comes to service management, software solutions expert Jonathan Saperia has been there, done that for many of the biggest-name ISPs and enterprises. So if you'd like to find a path leading to cost-effective high-value service delivery andmanagement, open these pages. You'll find the help you need to:
* Evaluate service management protocols now in play
* Learn the advantages of using SNMP at the edge
* Avoid the pitfalls routinely encountered with even the best system management software
* Build a system that reflects economic reality
* Work through system design, buying decisions, or development concepts
* Create "profitable" high-value service offerings with reliable service management support
List of contents
Foreword Introduction Acknowledgments PART 1: SERVICE MANAGEMENT Chapter 1: What Is a Service? Chapter 2: Service Management Systems Chapter 3: The Edge and Service Management PART 2: POLICY AND SERVICE-LEVEL ABSTRACTIONS Chapter 4: Policy-Basted Management Chapter 5: Creating a Network Services Model PART 3: CREATING A SOLUTION Chapter 6: Designing a Service Management System Chapter 7: Configuration Management Using SNMPCONF PART 4: DESIGNING MANAGEMENT SOFTWARE Chapter 8: Designing Management Software for Managed Devices Chapter 9: SNMP and SNMPCONF Enable More than Configuration PART 5: APPLYING DESIGN PRINCIPLES Chapter 10: Specialized Function Subagents Chapter 11: Management Applications--Architecture and Basic Components Chapter 12: A Complete System Chapter 13: External Interfaces Chapter 14: The Future of Management Software Systems Appendix A: References Appendix B: RFCs by Number Appendix C: Useful URL Pointers Index
About the author
Jonathan Saperia (Watertown, MA) is President and founder of JDS Consulting (www.jdscons.com). He is an independent consultant in standards-based management technology for equipment vendors, ISPs, enterprises and third-party application developers. Previously he was Software Development Director at IronBridge networks and Network Architect at Digital Equipment Corp. He has extensive experience in network systems development and deployment. For the past 10 years he has actively worked in the Internet Engineering Task Force as a contributor, author, and working group chair in many areas related to SNMP based management. He has created management software product direction for systems and applications and has led architecture, design and development efforts for award-winning management software efforts. You can reach Jon at saperia@jdscons.com.
