Raving Fans !

Informationen zum Autor Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans. Klappentext A straightforward guide to successful customer service, written in the parable style of )The One-Minute Manager(. Zusammenfassung With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Product details

• Authors: K. Blanchard, Kenneth Blanchard, Kenneth H. Blanchard, Blanchard Kenneth, S. Bowles, Sheldon Bowles, Bowles Sheldon
• Publisher: Harper Collins Uk
• Languages: English
• Product format: Paperback
• Released: 15.06.1998
• EAN: 9780006530695
• ISBN: 978-0-00-653069-5
• No. of pages: 160
• Dimensions: 130 mm x 198 mm x 11 mm
• Series: The One Minute Manager Library; The One Minute Manager; The One Minute Manager; One Minute Manager Library
• Subjects: Social sciences, law, business > Business > Advertising, marketing; BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Business Communication / General, BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Economics / Comparative, Business innovation, Management: leadership & motivation, Sales & marketing management, business strategy, Advice on careers and achieving success, Customer services, Entrepreneurship / Start-ups, Business process / operations management