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Informationen zum Autor The Program on Negotiations, Harvard. Klappentext Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as avoidance, toleration, gossip and vengence. This book takes examples from a number of organizational settings and makes the case that far from being an occasional occurrence, conflict is embedded in their very fabric. The authors go on to illustrate the frequency of conflict, show how conflicts are actually handled and suggest that these conflicts can be better managed for organizational effectiveness. Zusammenfassung Conflict is a fact of organizational life! though much of it is expressed "behind-the-scenes". This book takes examples from a number of organizational settings! arguing that far from being an occasional occurrence! conflict is an embedded phenomena. Inhaltsverzeichnis Introduction - Deborah M Kolb and Linda L Putnam The Dialectics of Disputing Drinking Our Troubles Away - John Van Maanen Managing Conflict in a British Police Agency Women¿s Work - Deborah M Kolb Peacemaking in Organizations The Private Ordering of Professional Relations - Calvin Morrill The Role of Conflict in a Second Order Change Attempt - Jean M Bartunek and Robin D Reid The Culture of Mediation - Raymond A Friedman Private Understandings in the Context of Public Conflict The Suppression of Gender Conflict in Organizations - Joanne Martin Culture and Conflict - Frank A Dubinskas The Cultural Roots of Discord Bringing Conflict Out from Behind the Scenes - Jean M Bartunek, Deborah M Kolb and Roy J Lewicki Private, Informal and Nonrational Dimensions of Conflict in Organizations
