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Zusatztext 'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions! advice and exercises! yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos! Cleveland State University! USA Klappentext John Hayes argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers."Interpersonal Skills at Work provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro skills approach to skill development that can be used to improve interpersonal competence, as well as explaining through the use of illustrations and practical examples how to read the actual or potential behaviour of others around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes ensure that it will also be of great value to a wide range of people including teachers, doctors, nurses, social workers and police officers in their everyday working environment. Zusammenfassung In this fascinating text, John Hayes examines the nature of interpersonal skill, arguing that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Inhaltsverzeichnis 1. The Nature of Interpersonal Skills: A Historical Perspective 2. Developing Interpersonal Skills: A Micro Skills Approach 3. Awareness of Self and Others and the Development of Interpersonal Competence 4. Listening 5. Listening to Non Verbal Messages 6. Questioning and the Information-getting Interview 7. Presenting Information to Others 8. Helping and Facilitating 9. Asserting and Influencing 10. Negotiating 11. Working with Groups 12. Managing Relationships More Effectively...
