Application of Knowledge Management to Utilities - Efficient Customer Responsive Organization Utility Management Tools

The four objectives of this study were to: review the state of knowledge management as an industry; illustrate how knowledge management might be used in a drinking water utility; review how knowledge management is being applied in utilities; develop a pilot knowledge management implementation system for a drinking water utility.

Product details

• Authors: David B. Miller, J Rosen, J. Rosen, J. Miller Rosen, Jeffrey S. Rosen, Jeffrey S. Miller Rosen, Kristyn B. Stevens
• Publisher: Iwa Publishing
• Languages: English
• Product format: Paperback / Softback
• Released: 31.07.2004
• EAN: 9781843398516
• ISBN: 978-1-84339-851-6
• No. of pages: 288
• Series: Awwarf Report S; Awwarf Report S
• Subject: Natural sciences, medicine, IT, technology > Geosciences > General, dictionaries